Complaint Investigation Report

331800223-6-11-2026-18-AS-APEZ-DV6NRD-20260618104121

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

RIVERSIDE ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/03/2026 and conducted by Evaluator Abdoulaye Zerbo

COMPLAINT CONTROL NUMBER: 18-AS-20260403085429

Staff do not treat resident with dignity and respect.

Licensing Program Analyst (LPA) Abdoulaye Zerbo conducted an unannounced subsequent visit to the facility to deliver findings for the above allegation. LPA was greeted and granted entrance by Medication Technician Manager Brianey Sandoval. LPA identified himself and discussed the purpose of the visit

It was alleged that staff do not treat the resident with dignity and respect. R1 reported feeling that staff sometimes speak to them in a way that makes them feel like “nobody” and that their tone is occasionally disrespectful. R1 did not provide specific examples nor names of staff. Interviews with staff and management revealed no reported incidents or prior complaints involving disrespect toward R1. Staff described their interactions with R1 as positive and reported no concerns.

R1 also reported staff generally treat them well, assist them with meals and medication, and are responsive to R1’s needs. R1 also indicated that staff are generally nice to them. Therefore, this allegation is unsubstantiated at this time. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted and a copy of this report was provided to Medication Technician Ligaya Carter.