Complaint Investigation Report

diagnosed with an infectious condition. According to the Administrator, infection control policies are being followed for R2, including environmental cleaning and frequent showers. Staff interviews confirmed environmental cleaning and frequent showers are being completed. Documentation, including medical records and discharge paperwork, revealed the remaining residents have not been diagnosed with the contagious disease and are currently receiving treatment for the rash they were diagnosed with. Additionally, an Attendance Log revealed care staff were provided with training relating to skin issues on 04/18/2024. No information was received to indicate there is a bed bug infestation at the facility. Therefore, based on interviews and records, this allegation is deemed UNFOUNDED. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.

An exit interview was conducted with Business Office Manager (BOM), Nicole Anguiano. This report was reviewed, and a copy was provided, along with the LIC 811.