Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff are not addressing a scabies outbreak.

The detail of the complaint alleges that multiple residents were covered in rashes and facility is not addressing the issue.

On December 18, 2025, at 10:18am, the Department interviewed Nicole Anguiano (A1) who stated that there have been no reports of residents having a diagnosis of Scabies. However, A1 went on to state that a resident’s (R1) family member had a concern about a rash R1 had. This rash was not a diagnosis of scabies. R1 was diagnosed with another condition for which she was sent to a Skilled Nursing Facility (SNF) for care and subsequently returned to the facility. Lastly, A1 stated that Riverside County Public Health department was notified in addition to Community Care Licensing via Incident Report.

Lastly, A1 stated that around the time of the complaint (May 2024) another resident (R2) was scratching, however when seen by a physician, the itching was a result of anxiety and not a diagnosis of Scabies; staff were instructed to treat with Neosporin.

On December 18, 2025, between 11:45am and 12:30pm, the Department interviewed 5 staff (S1-S5) regarding the allegation. Of those interviewed, 5 out of 5 denied the allegation stating the facility has never had an outbreak of Scabies since they have been with the company. 5 out of 5 knew the protocol for an infectious disease outbreak.