Complaint Investigation Report

Allegation #1: Staff did not ensure that the resident was adequately fed.

The complaint alleged that when bringing food to resident R1, R1 ate so quickly that R1 claimed not to have been eating. On December 11, 2025, the LPA interviewed the Administrator (A1), who denied the allegation and stated the facility offers three meals a day along with snacks between meals. On the same day, the LPA interviewed five staff members #1-5 (S1-S5), who also denied the allegation and affirmed that the facility provides all residents with adequate portions of food and offers an optional menu if they do not want what is served. They also provide snacks three times daily. Additionally, on December 11, 2025, the LPA interviewed six residents #1-6 (R1-R6), five of whom denied being inadequately fed by the facility. Three out of five residents mentioned that the facility gave them a second plate when asked. The same day, the LPA reviewed the facility’s menu, which showed a variety of foods and an optional menu. The LPA observed residents eating lunch and noted that the portions served were substantial. On December 11, 2025, the LPA attempted to interview R1; however, R1 was unable to answer the questions due to cognitive impairment.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur; therefore, the allegation is Unsubstantiated.