Complaint Investigation Report

T he investigation revealed the following

Allegation: Staff showed aggression toward a resident.

The detail of the complaint alleges that S1 “put his hands up in a threatening manner” towards C1 resulting in C1 feeling scared.

On May 29, 2026, the Department interviewed the Administrator (A1), who denied the allegation and stated that there have been no reports of staff showing aggression toward any clients. A1 reported that all staff have completed client rights training and maintain current CPI certification, confirming they are trained not to use aggression when interacting with clients.

On May 29, 2026, the Department interviewed one staff member (S1), who also denied the allegation. S1 stated she has never acted aggressively or raised her hands toward any client. She explained that C1 is often the one displaying aggression and recalled an incident in which C1 approached her personal space in an aggressive manner while she was cleaning. S1 added that she has completed client rights training, which is updated annually.

On May 29, 2026, the Department interviewed one client (C2), as C1 no longer resides at the facility. C2 reported that staff have never been aggressive toward her and that she has not witnessed staff being aggressive toward other clients. C2 stated she feels safe and well cared for in the home. C2 also corroborated S1’s account that C1 is typically the aggressor in the household.

On May 29, 2026, the Department observed staff-client interactions. Staff were attentive to the client and communicated respectfully.

Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.