Complaint Investigation Report

Due to R1 canceling their appointment before the facility not being the opportunity to assist R1 with alternative resources the allegation of Staff does not ensure resident is transported to medical appointments is UNFOUNDED. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Therefore, the department had there dismissed the complaint.

An exit interview was conducted and a copy of this report, 9099C and LIC 811-confidential names listed was provided to Executive Director Marc Pacia.