Complaint Investigation Report

It was additionally noted that R3 was on a blood thinning medication (Plavix) which is known to cause its users to be easily susceptible to bruising. Side effects regarding this medication and R3's bruises were discussed with R3's doctor, who confirmed that the medication causes patient to easily bruise and even experience sub-dermal bleeding. Based on record review and interviews conducted, the allegation of "Residents have unexplained bruising" is UNSUBSTANTIATED.

Regarding allegation "Food service is inadequate": LPA Colvin reviewed the facility's Dietary Quarterly Quality Assurance Reports for the last 12 months, as well as the sample menu provided by the Administrator to LPA Colvin. LPA Colvin observed that in the Quarterly Reports (which are conducted by Registered Dietician from outside of the facility) the facility has maintained an "A" grade, with 100% rating for Meal Service and Nutritional Assessment in the last 4 reports. LPA Colvin additionally observed that the facility was docked a few points from their score in Sanitation for minor errors, which do not correlate with the concern in the complaint, which is specific to the portions of the food being served being inadequate. Based on record review, the allegation of "Food service is inadequate" is UNSUBSTANTIATED.

A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of this report was provided to Resident Services Director Barbara Bogoje .