Complaint Investigation Report

bed, in the bathroom and in the middle of the room by the recliner chair. In addition rounds are completed every two hours. Per the Administrator it takes staff about three minutes to respond. In the beginning of this month June 2023, the administrator implemented having 3 staff on shift during the NOC shift, it was previously 2, to assist with providing increased care and supervision during resident sleep hours (NOC shift). Based on observation and interviews the allegation of staff do not respond is UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted and a copy of this report was provided to Bernadette Best, Administrator.