Complaint Investigation Report

"Staff did not follow Covid-19 safety protocols" is SUBSTANTIATED.

Regarding allegation "Facility did not ensure the facility was free from pests": LPA Colvin reviewed facility records and documents related to staff shift notes. LPA Colvin observed that on 7/11/22 staff observed that resident (R2) had spilled a soda in their room which lead to ants infesting R2's room. LPA Colvin observed a subsequent staff note from 7/20/22 which again noted ants in R2's bedroom. The subsequent observation of ants in R2's bedroom was over one week since the incident in which R2 spilled soda and staff first acknowledged the presence of ants. Due to the continued presence of ants on R2's room which was verified through record review, the allegation " Facility did not ensure the facility was free from pests" is SUBSTANTIATED.

A finding that the complaint is SUBSTANTIATED means that the allegation(s) is valid because the preponderance of the evidence standard has been met.

Due to observations made by LPA Colvin, the facility was cited and deficiencies noted on LIC 9099 D. An exit interview was conducted where this report and appeal rights were discussed. A copy this report, LIC 9099D, and appeal rights were provided to Administrator Griselda T. Garcia during the exit interview.