Complaint Investigation Report

C1 was interviewed and relayed that C2 had physically assaulted them in the past but denied that it was continuing. Interview with C2 was attempted more than once, but the Department was not successful. Staff and other client interviews were conducted where all stated that C2 had not been seen physically assaulting C1; however, C2 was known to be verbally abusive toward everyone in the facility. Staff interview relayed that C2 told staff when referring to C1, that C2 belonged to C1, and that C2 owns C1.

Staff interview further revealed that C1 indicated to staff that C1 was scared for their life when C2 was around them. Staff mentioned that the facility was working on an alternative plan for C2’s behaviors, but that it had not been completed. Based on staff and client interviews, the regulatory requirement to provide an environment that is free from ridicule was not met. This allegation was Substantiated as a result.

A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted where a copy of this report was discussed with and provided, along with a copy of the LIC811 (confidential names list).