Complaint Investigation Report

Per hospital discharge instructions, R1 was “stable for discharge.” On 3/3/22, R1 was seen by a specialist and prescribed additional medications to treat the condition. On 3/3/22, R1 complained of continuing pain and was taken to the hospital that same day. Information obtained during the investigation provided confirmation that R1 was being provided medical treatment; however, the investigation could not corroborate the allegation that R1 was hospitalized while in care due to staff neglect.

A second allegation received stated staff did not seek timely medical care for R1. The investigation revealed R1 had been experiencing pain on 2/28/22 and was taken to the hospital for treatment. R1 was prescribed Ibuprofen and referred to a specialist for additional follow up. On 3/2/22, R1 had a follow up appointment with the specialist and was prescribed additional medications.

The following day, 3/3/22, R1 continued to experience pain and was taken to the hospital sometime in the evening. An interview with the House Manager revealed R1 had complained of pain earlier in the day, was advised to give the medication time to work and was told if the pain didn’t get better, R1 would be taken to the hospital. Approximately 5 hours later, when the pain had not subsided, R1 was taken to the hospital. Additional information obtained through confidential witness asserted staff refused to take R1 to the hospital. The witness contacted staff and instructed them to take R1 to the hospital. Witness interviews confirmed R1 was in fact taken to the hospital on 3/3/22, the same day R1 complained of pain.

Therefore, based on the investigation the allegations "Client had to be hospitalized while in care" and , "Staff did not seek timely medical attention for a client", are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was discussed with and provided to Caregiver Briana Bryant .