Complaint Investigation Report

Due to lack of evidence of the bed bugs being an ongoing issue and facility staff taking measures to rectify the problem once it was brought to their attention, the allegation of " Facility has a bed bug infestation" is UNSUBSTANTIATED.

A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Facility Manager Lorena Guillan and Administrator Trupti Mody (via telephone) and a copy of this report was provided.