Complaint Investigation Report

331800167-2-27-2024-18-AS-TDAN-D3SUW9-20240328155621

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

RIVERSIDE ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/21/2024 and conducted by Evaluator Crystal Colvin

COMPLAINT CONTROL NUMBER: 18-AS-20240221133252

Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility unannounced in order to initiate an investigation of a complaint with the above allegation(s). LPA identified herself and discussed the purpose of the visit and the elements of the allegation(s) with Facility Manager Lorena Guillan. Below is a summary of the complaint investigation findings:

Regarding allegation "Facility has a bed bug infestation": LPA Colvin conducted interviews with staff and resident(s) and toured the facility during today's inspection. LPA Colvin observed that the resident (R1) mentioned in the complaint does not live at this location, and instead resides at a sister facility, Dulce Villa II (#331800168). Additionally, LPA Colvin did not observe any evidence of bed bugs at this location and interviews conducted do not support the allegation for this facility. Therefore, the allegation of "Facility has a bed bug infestation" is UNFOUNDED. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted with Lorena Guillan and report provided.