Complaint Investigation Report

Although R1 left the facility premises during a period of elevated temperatures, there was no evidence to suggest that staff neglected their responsibilities or failed to follow the resident’s care plan. Staff reported that R1 is known to take walks independently to nearby stores.

Based on records review, and interviews, the above allegation is Unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a copy of this report was provided to Executive Director Heather Scott.