Complaint Investigation Report

are unknown. The facility closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.

Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

ALLEGATION #2 STAFF ARE NOT MITIGATING THE SPREAD OF INFECTIOUS OUTBREAKS IN THE FACILITY

It is alleged that a resident has scabies and it has not been treated

On 11/4/2024 LPA Delgado interviewed Administrator, two residents (2) requested and obtained copies of pertinent documentation. Due to additional interviews and information needed the above allegations needs further investigation. There were no deficiencies and no civil penalties that were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted with Heather Scott and a copy of the report was provided.

On 3/19/26 Licensing Program Analyst Sparkle Day began the follow up investigation. LPA Day attempted to reach the facility at the numbers provided, however there was no contact made. Residents whereabouts are unknown. The facility closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.

Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of this report will be mailed to last known address:

Desert Cove Assisted Living at Desert Hot Springs