Complaint Investigation Report

Regarding the allegation, “Staff retaliate against residents” it was alleged that the Executive Director (ED) uses foul language when speaking with the residents. It was further alleged the ED retaliates against any resident who reports to an outside agency. Administrator Scott was interviewed and reported they have been the ED for approximately the past seven (7) years and refuted the allegations. Five (5) of five (5) residents interviewed reported that Administrator Scott has never used foul language towards them or in their presence. Three (3) of four (4) residents interviewed reported they have communicated with outside agencies and have not faced retaliation from Administrator Scott or any other facility staff. The remaining one (1) of four (4) residents interviewed stated they have not reported to an outside agency but do not fear they would be retaliated against if they raised any concerns. Two (2) of two (2) staff were interviewed and reported they have never witnessed Administrator Scott or any other facility staff use foul language towards any of the residents or retaliate against them in any form.

Regarding the allegation, “Staff do not ensure residents’ needs are being met” it was alleged that residents do not receive showers. It was further alleged that the facility is short-staffed. One (1) of five (5) residents reported they have the capacity to independently shower and do not require shower assistance from staff. The remaining four (4) of five (5) residents interviewed reported they have always received showers on their scheduled days, which is approximately two-to-three times per week. Four (4) of four (4) residents interviewed reported they feel their basic needs have been met while residing in the facility. Two (2) of two (2) staff interviewed reported residents are showered on their scheduled days and they do not feel the facility is understaffed.