Complaint Investigation Report
ALLEGATION #2: FACILITY STAFF DO NOT RESPOND TO RESIDENT'S CALL FOR HELP
It is alleged that the facility does not answer their phone when residents are calling.
On 3/9/23 Licensing Program Analyst (LPA) Jesse Gardner interviewed residents and staff and gathered related documents.
On 11/25/25 Licensing Program Analyst (LPA) Sparkle Day began follow up investigation. LPA Day attempted to reach reporting party and facility and was unable to reach with numbers provided. Residents whereabouts are unknown. This facility Closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
ALLEGATION #3: FACILITY STAFF DO NOT ENSURE R#1 IS PROPERLY CLOTHED
It is alleged that R#1 was observed with no pants, no diaper and no underwear while in the facility.
On 3/9/23 Licensing Program Analyst (LPA) Jesse Gardner interviewed residents and staff and gathered related documents.
On 11/25/25 Licensing Program Analyst (LPA) Sparkle Day began follow up investigation. LPA Day attempted to reach reporting party and facility and was unable to reach with numbers provided. Residents whereabouts are unknown. This facility Closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
ALLEGATION #4: FACILITY STAFF DID NOT ASSIST RESIDENT WITH FEEDING
It is alleged that the facility did not help R#1 eat her meal
On 3/9/23 Licensing Program Analyst (LPA) Jesse Gardner interviewed residents and staff and gathered related documents.
On 11/25/25 Licensing Program Analyst (LPA) Sparkle Day began follow up investigation. LPA Day attempted to reach reporting party and facility and was unable to reach with numbers provided. Residents whereabouts are unknown. This facility Closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. A COPY OF THIS REPORT WILL BE MAILED TO LAST KNOWN ADDRESS.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction