Complaint Investigation Report
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
ALLEGATION #2: STAFF DID NOT COMPLETE AN INDIVIDUAL ADMISSIONS AGREEMENT FOR RESIDENT
It is alleged that staff never provided R#1 with a Admission Agreement to complete during stay at facility
On 6/20/23 LPA Jacqueline Shaw Ross gathered documentation pertaining to the allegations above.
On 11/19/25 Licensing Program Analyst Sparkle Day began follow up investigation. LPA Day attempted to calls Reporting Party and Facility and has not received a return call. This facility Closed 5/8/2025. Residents whereabouts are unknown at this time. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
ALLEGATION #3 : STAFF SPEAKS INAPPROPRIATELY TO RESIDENT
It is alleged that staff speaks to residents inappropriately
On 6/20/23 LPA Jacqueline Shaw Ross gathered documentation pertaining to the allegations above.
On 11/19/25 Licensing Program Analyst Sparkle Day began follow up investigation. LPA Day attempted to call Reporting Party and Facility and has not received a return call. This facility Closed 5/8/2025. Residents whereabouts are unknown at this time. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
ALLEGATION #4 STAFF DOES NOT ENSURE FLOORS ARE KEPT IN SAFE, CLEAN, SANITARY CONDITIONS
It is alleged that the facility floors are not kept in a cleanly manner.
On 6/20/23 LPA Jacqueline Shaw Ross gathered documentation pertaining to the allegations above.
On 11/19/25 Licensing Program Analyst Sparkle Day began follow up investigation. LPA Day attempted to call Reporting Party and Facility and has not received a return call. This facility Closed 5/8/2025. Residents whereabouts are unknown at this time. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. A Copy of this report will be mailed to last address of this report.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction