Complaint Investigation Report

Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

ALLEGATION #2: Staff do not answer residents call buttons in a timely manor

It is alleged that staff take 3 hours to respond to residents call button

During the 12/28/21 visit to the facility, LPA Delgado interviewed 1 staff and 1 resident, requested and obtained copies of pertinent documentation. There were no deficiencies and no civil penalties cited during this visit.

On 11/05/25 Licensing Program Analyst Sparkle Day began follow up investigation and made several attempts to reach reporting party and facility at numbers provided. LPA did not get a return call after several attempts. This facility closed 5/8/25. No residents were available for interview. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.

ALLEGATION #3: Resident is being left in soiled diapers

It is alleged that resident is left in soiled diapers for 3 hours.

During the 12/28/21 visit to the facility, LPA Delgado interviewed 1 staff and 1 resident, requested and obtained copies of pertinent documentation. There were no deficiencies and no civil penalties cited during this visit.

On 11/05/25 Licensing Program Analyst Sparkle Day began follow up investigation and made several attempts to reach reporting party and facility at numbers provided. LPA did not get a return call after several attempts. This facility closed 5/8/25. No residents were available for interview. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.

A copy of this report will be mailed to last known address : 13660 Mountain View Road