Complaint Investigation Report

During interviews conducted with residents, LPA discovered that the residents found that the facility is quick to respond to their medical attention needs. There were no concerns with the facility not being responsive to their medical needs.

During document review, LPA reviewed the facilities recent reports to State Licensing and found that the facility is reporting that medical attention was sought out in a timely manner.

For allegation, Staff do not address residents change in condition.

During interviews conducted with staff, if a resident has a change in condition, the change is immediately reported to the Health Services Director and the Resident Care Coordinator. The Health Services Director and the Resident Care Coordinator immediately updates the residents file and care plan with the change in condition to ensure the proper care starts right away.

For allegation, Staff do not respond to residents call pendant:

During interviews conducted with staff, LPA discovered that the care staff does respond to resident’s call pendants. The amount of time it takes for a care staff to respond to a resident pendant call averages five (5) to fifteen (15) minutes. The response time depends on how many residents require care at the same time.

During interviews conducted with residents, LPA discovered that most of the residents reported that care staff responds to their pendant calls immediately. Other residents reported that the care staff responds to their pendant calls within fifteen (15) minutes.

During document review, LPA discovered the majority of the resident pendant calls were responded to within fifteen (15) minutes. There were some instances of a longer response time, but during review staff noted that the longer response times were not actually response times, but extra time to reset a residents call pendant when they do not reset on their own.