Complaint Investigation Report

For the allegation, Staff do not provide adequate supervision to residents.

LPA conducted (5) client interviews. 5 out of the 5 clients stated there are always facility staff at the facility to help them. LPA conducted (7) staff interviews. 7 out of the 7 staff stated facility staff do provide adequate supervision and there is always staff at the facility.

For the allegation, Staff allows other residents to treat resident without dignity or respect

LPA conducted (5) client interviews. Client #1 (C1) and Client #2 (C2) stated clients treat each other nicely. Client #3 (C3), Client #4 (C4), and Client #5 (C5) stated clients do treat each other with respect and dignity. LPA conducted (7) staff interviews. 7 out of the 7 staff stated all clients treat each other with respect and are redirected when behaviors occur within each other.

Based on the evidence gathered during today’s investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted and this report (LIC9099) and (LIC9099C) were discussed and provided to Administrator Jessica Paz.