Complaint Investigation Report

336423576-3-25-2024-56-AS-EMAN-DEYNYY-20250321105331

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/19/2024 and conducted by Evaluator Bianca Wolcott

COMPLAINT CONTROL NUMBER: 56-AS-20240319104419

Licensing Program Analyst (LPA) Bianca Wolcott met with Licensee/Administrator Lena Rush at facility and explained reason for visit for the allegation listed above. The investigation consisted of interviews and review of pertinent documentation's.

For the allegation, Staff physically assaulted a client.

During staff interviews, 3 out of the 3 Staff stated they have never assaulted a client. In addition, no staff has witnessed any staff and residents having any altercation before, nor any bruising from altercations with staff.

During resident’s interviews, 2 out of 2 residents stated staff have never physically assaulted. In addition, resident's stated staff has never been aggressive with towards them or grabbed them in anyway before. The two residents also stated staff has never asked residents to move out of the facility.

Based on the information revealed during the investigation, LPA Wolcott did not find evidence to corroborate the allegation, these allegations are therefore unsubstantiated. A finding of UNSUBSTANTIATED means, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with Administrator, and a copy of this report was provided to Administrator.