Complaint Investigation Report

If C1 is in the backyard, the staff would be present to supervise C1. If C1 fell in the backyard, the staff would have witnessed the fall and helped C1.

Interviews with the clients revealed that the clients have never been injured by the staff. The clients denied that staff have ever hurt them. The clients denied that other clients in the home have hurt them. C1 stated that they fell outside in the backyard on an unknown date and landed on their hand. C1 stated there were no witnesses present in the backyard to see them fall. Additionally, C1 stated that it is normal for their hands to get dry and hurt when the weather is cold. When C1’s hand hurts, the staff applies a cream for relief.

A document review of C1’s medication record (MAR) revealed that C1 has a current prescription for an ointment.

Overall, there was not enough evidence to collaborate the allegation listed above.

Based on evidence obtained during the investigation, the allegation listed above is deemed UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted, and this report (LIC9099) was discussed and provided Administrator Ruth Anguiano, along with a copy of the appeal rights.