Complaint Investigation Report

LPA collected staff schedule. LPA conducted an interview with Staff #1 who informed LPA that facility has sufficient care staff and that the facility has not had incidents pertaining to residents leaving the facility due to lack of staff. Staff #1 informed LPA that staff is always present at the facility.

Second allegation: Staff are leaving residents unsupervised: Regarding the allegation “Staff are leaving residents unsupervised LPA conducted interviews with (4) clients pertaining to the allegation and four out of four clients informed LPA that there is always one staff present at the facility and clients are never left unattended or unsupervised. In addition, all clients informed LPA that they have not witnessed facility to be left unsupervised or unattended while clients in care. LPA conducted an interview with Staff #1 regarding the allegation stated above and S#1 denied witnessing residents to be left unsupervised or left unattended. In addition, all clients informed LPA feeling safe and enjoy living at Mccoy.

Third allegation: Staff do not ensure appliances are working properly. Regarding the allegation “Staff do not ensure appliances are working properly” LPA conducted a walkthrough of the facility and observed that all kitchen appliances are in working condition. In addition, LPA inspected facility AC-unit and witnessed that both heating and cooling system is in working condition. LPA inspected facilities laundry room and observed that both washer and dryer are in good repair. LPA inspected three (3) bathrooms and observed that all appliances in the bathrooms are in good repair. Furthermore, LPA inspected the water temperature and observed that the water temperature (116 F) is to standard.

Fourth allegation: Staff are taking away residents’ personal property as punishment. Regarding the allegation “Staff are taking away residents’ personal property as punishment” LPA conducted interviews with four (4) clients and all four clients denied having their personal property being taking away by staff as punishment. In addition, all clients denied witnessing staff take away personal property from clients. LPA conducted an interview with Staff #1 regarding the allegation stated above S#1 denied taking way personal property from client[s] furthermore, S#1 also denied witnessing other staff take away personal property from clients in care.

Fifth allegation: Staff are limiting tobacco use for residents. Regarding the allegation stated above LPA conducted interviews with clients regarding the allegation “Staff are limiting tobacco use for residents” during the interview four out of four clients deny smoking at the facility. In addition, all clients informed LPA that no client smokes at the facility or have witnessed clients’ smoke. LPA conducted an interview with Staff #1 who informed LPA that no one at the facility smokes in addition, S#1 informed LPA that facility does not have cigarettes or any tobacco products at the facility.