Complaint Investigation Report

336427235-7-8-2025-56-AS-EMAN-DLYNAE-20250929101727

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/02/2025 and conducted by Evaluator Mary Rico

COMPLAINT CONTROL NUMBER: 56-AS-20250702145624

Assisted Living Coordinator - Sonia Hernandez

Staff are not providing adequate care and supervision of a resident.

Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to investigate and deliver the findings on the allegation listed above. LPA met with Assisted Living Coordinator Sonia Hernandez and explained the purpose of today’s visit. The investigation consisted of staff interviews, resident interviews and record review.

For the allegation, Staff are not providing adequate care and supervision of a resident. During staff interviews, 5 out of the 5 staff stated they provide adequate care and supervision for residents. During resident interviews 7 out of the 7 residents stated they receive assistance with care and supervision. Based on the evidence found during the investigation, the one (1) allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaint are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Assisted Living Coordinator Sonia Hernandez.