Complaint Investigation Report

It is not often that a resident overpays rent, but if it occurred the resident would have the option of using the overpayment to put towards balance for the following month, or the resident can request to be issued the overpayment. Overall, there was not enough evidence to collaborate the above allegation.

Based on the evidence found during the investigation, the allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted, and this report was discussed and provided to Administrator Assistant Maria "Mary" Gonzalez, along with a copy of the appeal rights.