Complaint Investigation Report

336427235-12-7-2021-18-AS-EMAN-CHLUCA-20220824152733

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/03/2021 and conducted by Evaluator Jennifer Semin

COMPLAINT CONTROL NUMBER: 18-AS-20210903094757

Staff refused to help resident seek medical help

Resident's hygiene needs are not being met

Licensing Program Analyst (LPA) Jennifer Semin conducted an unannounced visit to deliver the findings for the above allegations. LPA met with Assistant Administrator Mary Gonzalez.

The investigation consisted of interviews with staff and relevant parties. Regarding the first allegation, Staff refused to help resident seek medical help. Staff interviews revealed staff made all necessary post-surgery appointments for Resident 1 (R1) and followed all discharge instructions from R1 physician, including baths. Staff stated the first appointments available were later than the discharge papers requested by were scheduled by first available. R1 stated staff did not make the follow up appointments in a timely manner. The second allegation, Resident's hygiene needs are not being met. Staff stated they meet all their resident’s hygiene needs. Staff began giving R1 daily sponge baths once R1’s doctor’s order was received. R1 stated staff did not begin following doctor’s hygiene order right away. Documents revealed R1 was given daily sponge baths per doctor’s order.Based upon interviews and information gathered, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED at this time.

An exit interview was conducted where this report was discussed and provided to Ms. Gonzalez.