Complaint Investigation Report

During record review, the facility did not issue a complete reimbursement. R1’s family should receive the correct reimbursement. The reimbursement is calculated after resident’s personal property has been removed from the facility from 10/1/2024 through 10/18/2024 without charging for additional staffing. Therefore, the facility did not abide to admission agreement.

Based on the evidence gathered during today’s investigation, the one (1) allegation listed above are deemed SUBSTANTIATED. A finding that the complaints are SUBSTANTIATED means that the allegation are valid because of the preponderance of evidence the standard has been met.

During today’s visit, one (1) deficiency was cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted, and this report (LIC9099) and LIC9099D were discussed and provided to Administrator Christopher Garcia, along with a copy of the appeal rights.