Complaint Investigation Report

For allegation, Staff are not providing adequate assistance with client's oral hygiene:

Interviews with the clients, interviews with the staff, and document review revealed that the client’s take care of their own oral hygiene needs. Document review of the client’s physician’s reports detailed that three (3) out of the four (4) clients are self-responsible for their grooming needs. Review of the client’s physician’s reports detailed that one (1) client needs assistance with grooming. Interview with the one (1) client and the staff revealed that the only assistance the client needs is occasional reminders from the staff and the actual grooming is completed on their own. Interviews with the clients revealed there are not any issues with adequate oral hygiene assistance.

For allegation, Client's room does not have adequate storage for client's clothing:

Interviews with the client’s revealed that the client’s have adequate storage space for their clothing items. LPA tour of the client’s bedrooms revealed that the clients have closet space, as well as portable two (2) drawer chests in each bedroom to store their clothing items.

Overall, there was not enough evidence to collaborate the allegations listed above.

Based on evidence obtained during the investigation, the three (3) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted, and this report (LIC9099) was discussed and provided to Caregiver Jennifer Culadilla, along with a copy of the appeal rights.