Complaint Investigation Report

Based on interviews conducted and records review, the Department’s investigation provided enough information to corroborate the allegation that facility staff showed inappropriate photos to a resident. This allegation is substantiated.

A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was not conducted as the facility has been closed since October 29, 2024. A copy of this report, LIC9099D and Appeal Rights were sent to the ex-licensee’s last known address via USPS certified mail due to the facility closure.