Complaint Investigation Report

The Department reviewed facility records which indicate that each resident will have continuous monitoring to ensure general health, safety, and well-being. Resident records indicated that R1 cannot manage their own equipment (wheelchair) and cannot leave the facility unassisted. Record review for R2 indicated that they cannot leave the facility unassisted and they need supervision. Staff interview revealed that the residents (R1, and R2) were left inside of the store without monitoring, while staff was away.

Resident interview revealed that, indeed, the residents were left inside the store without staff supervision, and approached security when they did not have the means to contact the administrator.

The Department investigated the complaint, and through record review, and staff, and resident interview found the allegation to be Substantiated. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. Thus, the facility was cited per Title 22.

An exit interview was conducted where a copy of this report was provided along with copies of the LIC9099D, and Appeal Rights.