Complaint Investigation Report

LPA’s interview with the Administrator on 10-23-2025, confirmed that the refund has not been made. Based on interviews conducted, LPA determined that the Licensee did not issue a refund within 15 days after R1’s move out date. Therefore, the allegation that licensee did not issue a timely refund to resident is substantiated .

It was alleged that licensee did not ensure facility had a working telephone. Information received indicated that the facility phone number was out of service, making the facility unreachable. On 09-11-2025, LPA’s file review revealed there were two (2) telephone numbers associated with the facility. LPA confirmed that those two (2) telephone numbers associated with the facility were out of service. LPA’s further file review revealed that the Licensee did not notify the Department of any change of facility contact information. LPA determined that the facility did not have working telephone, making the facility unreachable. Based on file review and observation, the allegation that licensee did not ensure facility had a working telephone is substantiated .

A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was not conducted as the facility has been closed since 09-11-2025. A copy of this report, LIC9099-D, and Appeal Rights were sent to the ex-licensee’s last known mailing address via USPS certified mail, due to the facility closure.