Complaint Investigation Report

LPA's record review revealed R1 passed away on 11-28-2024. R1's responsible person paid December 2024 rent on 11-25-2024. R1's responsible person vacated the room on 12-3-2024 by removing all personal properties. Licensee owes December rent to R1's responsible person.

LPA's review of payment record revealed the Licensee issued 2 checks in equal amounts payable to R1's responsible person on 3-16-2025. Each check shows 50% of refund due. Total amount of the 2 checks equal to full refund due the R1's responsible person.

Based on interviews and records review, staff did not refund authorized representative after resident's death is substantiated.

The preponderance of the evidence standard has been met; therefore, the above allegation is found to be substantiated .

An exit interview was conducted, and a copy of this report was provided along with copies of LIC9099-D and appeal rights.