Complaint Investigation Report

Licensee/Administrator Durrani confirmed to LPA Brown as well that the facility does not have planned activities for C1 due to C1's behavior. Interview with C1 family member indicated that the facility does not have planned activities for C1 as C1 family member reported to LPA Brown that facility staff will let C1 watch the television (TV) in C1's bedroom the whole day and they do not take C1 outside the facility. During the facility visit on 05/02/2024, LPA Brown observed C1 exhibiting behavior as C1 yells, break things and does not listen to S2. Also, LPA Brown observed a working TV in C1's room.

The second allegation indicates that Staff did not meet a client's hygiene needs. Interviews with two (2) of three (3) staff indicated that they cannot meet C1's hygiene needs due to C1's behavior. Two (2) of three (3) staff informed LPA Brown that it was C1's family member that's giving C1 a bath daily at the facility. C1 family member revealed to LPA Brown that the staffs at the facility were not meeting C1's hygiene needs as C1 family member received a phone call from Staff #2 (S2) requesting C1 family member to give C1 a bath daily at the facility.

Based on observation and interviews, the allegation of Staff do not have planned activities for a client (Allegation #1), and Staff did not meet a client's hygiene needs (Allegation #2) are SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegations are valid because the preponderance of the evidence standard has been met.

An exit interview was conducted and a copy of this report, LIC9099, LIC9099D and Appeal Rights were discussed and provided to Michael Jason Camarillo.