Complaint Investigation Report

336408402-12-19-2025-56-AS-KCLS-DSCUZU-20260320160207

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/01/2025 and conducted by Evaluator Sarina Ramirez

COMPLAINT CONTROL NUMBER: 56-AS-20251001104802

Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to deliver findings on the allegation mentioned above. LPA met with House Manager and explained the purpose of the visit.

It is alleged that clients are being financially abused. Interviews with clients revealed that they are not financially abused. Interviews with staff revealed that they have never financial abused the clients and have not witnessed any financial abuse from the staff. Record review revealed that the clients money ledgers are managed appropriately.

Based on the above information, the allegation is therefore unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and provided to House Manager Raven Johnson