Complaint Investigation Report

336408402-12-30-2024-56-AS-KCLS-DCH2UE-20241231164213

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/27/2024 and conducted by Evaluator Magda Malcore

COMPLAINT CONTROL NUMBER: 56-AS-20240327130517

Staff did not ensure that resident's dental needs were met

Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to conduct a complaint investigation on the above allegation. LPA met with House Manager, Raven Johnson who was informed of today’s visit.

Regarding the allegation staff did not ensure that resident's dental needs were met, LPA interviewed staff #1 (S1), staff #2 (S2), staff #3 (S3), staff #4 (S4), resident #1 (R1), and Resident #2 (R2). Staff interviews reveal they do ensure resident's dental needs are being met. Resident interviews reveal that their dental needs are being met.

Based on LPA's observations and interviews the allegation above is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy provided to the House Manager at the conclusion of the visit.