Complaint Investigation Report

For the allegation, Staff physically abused client. During client interviews, 2 out of the 3 clients stated they were not verbally abused by staff. In addition, 1 out of the 3 clients was unable to collaborate on the allegation above.

Based on the evidence found during the investigation, the two (2) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to staff Kathleen Sanoy.