Facility Evaluation Report

Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced case management visited based on complaint #56-AS-20231212113737 visit conducted on 12/15/23. LPA met with Administrator, Caroline Armstrong, and discussed the purpose of the visit.

During today's complaint visit, LPA was in the kitchen conducting an interview with the Administrator. Staff #1 (S1) was sitting in the living room which was located next to the kitchen. LPA observed (2) residents in the living room area.

While LPA was asking the Administrator questions, S1 shouted responses to LPA. LPA continued interviewing the Administrator when S1 again shouted responses to LPA. LPA stated to S1 that she was directing the questions to the Administrator. S1 loudly stated "I hate licensing" and said an inappropriate word in front of (2) residents in care. LPA asked S1 if the inappropriate word was directed to her. S1 loudly denied saying the inappropriate word. Administrator told S1 to leave the area. LPA stated to the Administrator that S1 is to leave the facility due to safety concerns for the residents. Administrator told S1 to leave the facility. S1 loudly stated "I'm leaving but I am coming back in 20 minutes!" During LPA's visit, S1 did not return to the facility.

LPA reviewed staff files for both staff #1 (S1) and staff#2 (S2). LPA record review revealed that the facility did not maintain staff telephone numbers, education and/or past employment history, and hours of training for both S1 and S2. The Administrator stated S1 had no previous employment history. The Administrator stated that S2 was transferred from another facility and will obtain her training history for licensing review.

Based on observations and record review, deficiencies are being cited per Title 22, Division 6 of The California Code of Regulations. An exit interview was conducted and copies of reports LIC809/LIC809-D with Appeal Rights were provided to the Administrator at the conclusion of the visit.