Facility Evaluation Report

At 2:10 p.m. Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to follow-up on a complaint. LPA rang the door bell and knocked on the door three times. LPA called the facility number and left messages. LPA called Administrator's, Caroline Armstrong's cellphone number and a left message. LPA received a text from the Administrator stating she was sick and cannot open the door. Administrator stated that there is another staff present but is busy and can't answer the door.

At around 3:10, Staff Danica Reyes granted LPA entry and stated that they where on break and was unavailable to answer door.

A deficiency is being cited in accordance with Title 22 of the California Code of Regulations. An immediate civil penalties is being accessed for refusing LPA entry into the facility.

An exit interview was conducted where this report was discussed a copy provided to Staff Reyes with appeal rights at the conclusion of the visit.