Complaint Investigation Report

331880723-12-15-2023-56-AS-KCLS-DNL24T-20251119160424

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/12/2023 and conducted by Evaluator Magda Malcore

COMPLAINT CONTROL NUMBER: 56-AS-20231212113737

Staff has inadequate record keeping for the residents

Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced complaint visit to the facility. LPA Malcore met with Administrator, Caroline Armstrong, and discussed the purpose of the visit.

Regarding the allegation, facility kitchen is not kept clean, LPA observed the kitchen clean and odor free.

Regarding the allegation, staff has inadequate record keeping for the residents, resident records were complete and available for LPA review.

Based on record review, the allegation above is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Administrator Armstrong and a copy of this report was provided to the Administrator at the conclusion of the visit.