Complaint Investigation Report

The review revealed that Resident #1 (R#1) is under the legal authority of a public guardian/conservator who makes decisions on R#1's behalf. The facility successfully maintained communication with this conservator regarding R#1’s change in condition, including R#1's subsequent transfer to a hospital and a skilled nursing facility for a higher level of care. Furthermore, when R#1’s family requested records, the licensee provided the documentation to the family's legal counsel under the specific direction of the public guardian/conservator of Resident#1.

Based on the evidence found during the investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted where this report LIC9099 was discussed,signed and a copy provided to Facility Administrator Thelma Montebon at the conclusion of the visit.