Complaint Investigation Report

331881251-6-17-2024-56-AS-KCLS-D6MUE9-20240627153044

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/20/2024 and conducted by Evaluator Magda Malcore

COMPLAINT CONTROL NUMBER: 56-AS-20240220130906

Staff verbally abusing residents at the facility

Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced complaint visit to the facility. LPA met with Alma Espinal, Administrator, and discussed the purpose of the visit.

Regarding the allegation, staff verbally abusing residents at the facilty, six (6) out of seven (7) residents interviewed deny that staff verbally abuse them. Five (5) staff interviewed deny verbally abusing residents and have not witnessed other staff verbally abuse residents.

Based on LPA observations, resident and staff interviews, the above allegation is Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy of this report with Appeal Rights was provided to the Administrator at the conclusion of the visit.