Complaint Investigation Report

331881190-9-20-2024-56-AS-KCLS-D9G2PU-20240925173456

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/01/2024 and conducted by Evaluator Magda Malcore

COMPLAINT CONTROL NUMBER: 56-AS-20240501131836

Staff did not follow guidelines to prevent the spread of illness

Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to conclude the complaint investigation on the above allegation. LPA met with Program Director, Kathy Croke who was informed of today’s visit.

Regarding the allegation, staff did not follow guidelines to prevent the spread of illness, LPA observed a sufficient supply of protective gowns, N95 masks, gloves, hand sanitizers, disinfectant wipes and sprays stored at the facility. The facility has an isolated area to control the spread of illness and infection. Interviews with five (5) staff reveal they have been trained in infection control practices.

Based LPA observations, record review, and interviews, the above allegation above is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy of this report was provided to the Program Director at the conclusion of the visit.