Complaint Investigation Report

334700157-7-1-2025-47-HC-SDUU-DKBLTK-20250807090226

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/06/2025 and conducted by Evaluator Jane Cong-Huyen

COMPLAINT CONTROL NUMBER: 47-HC-20250506084646

On 7/1/2025, Home Care Services Branch Enforcement Analyst (EA), Jane Cong-Huyen conducted an investigation visit regarding the above complaint allegation. Upon arrival, EA met with the licensee, Christopher Ongpin, and his administrator, Leonora Huffman.

During the investigation process, EA conducted interviews, reviewed staff files, gathered information pertaining to the complaint allegation. EA observed and learned the HCAs were properly trained with proof of training on file.

The Department has investigated the complaint with the allegation listed above. Based on interviews and documents reviewed; EA concluded that there was not enough evidence to show that the organization violated the allegation listed above, therefore, the above allegation is found to be UNSUBSTANTIATED.

No violations cited during today's visit. Complaint report (HCS9099) and appeal rights were provided to the licensee, Christopher Ongpin, via email.