Complaint Investigation Report

334700162-4-8-2026-47-HC-SDUU-DTDMTY-20260422095417

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/30/2026 and conducted by Evaluator Jane Cong-Huyen

COMPLAINT CONTROL NUMBER: 47-HC-20260330084810

Home Care Aide is not approved on the Home Care Aide Registry

On 4/8/26, Home Care Services Branch Enforcement Analyst (EA), Jane Cong-Huyen conducted a complaint investigation visit regarding the above complaint allegation. Upon arrival, EA met with the licensee, Rose Her. During today's visit, EA conducted interview and gathered information relating to the allegation above. Ms. Her stated that staff #1 was a volunteer. She provided private care for her own mother for a few months in 2025 and did not provide care to clients from the home care organization. Staff #1 has moved to another state and is no longer volunteering for her since mid 2025. Ms. Her stated she thought since staff #1 was a volunteer and she was a CNA at one point; she never checked or requested home care aide registry. She admitted to writing a letter of recommendation for staff #1 for job purposes.

Based on records reviewed and interview conducted, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Section 1796.14(b) is being cited on the attached HCS 9099D. EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to Ms. Her, via email.