Complaint Investigation Report

334700162-5-28-2025-47-HC-SDUU-DHLME2-20250613093201

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/14/2025 and conducted by Evaluator Jane Cong-Huyen

COMPLAINT CONTROL NUMBER: 47-HC-20250414100430

HCO did not ensure that staff are being properly trained.

HCO providing medical services to clients.

On 5/28/25, Home Care Services Branch Enforcement Analyst (EA), Jane Cong-Huyen conducted an investigation visit regarding the above complaint allegations. Upon arrival, HCSA met with the licensee, Rose Her.

The Department has investigated the complaint with the allegations listed above. Based on interviews, file reviews, HCA training document with curriculum, client's contract, care logs/notes, and other related document reviews. EA concluded that there was not enough evidence to show that the HCAs are not properly trained and that they are providing medical services such as changing the catheters, using the inhailer/nebulizer machine and/or other medical services provided to the clients. Therefore, there is not enought evidence to show that the HCO has violated the above allegations and it is found to be UNSUBSTANTIATED.

EA concluded the with an exit interview and provided a copy of this report along with appeal rights to the licensee, Rose Her.