Complaint Investigation Report

306006204-3-12-2024-22-AS-AORZ-D3GNGR-20240318102731

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/06/2024 and conducted by Evaluator Kimberly Lyman

COMPLAINT CONTROL NUMBER: 22-AS-20240306123021

WILLOW VIEW GARDENS MEMORY CARE & ASSISTED LIVING

Staff did not follow proper eviction procedures

Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to initiate an investigation into the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit.

During the course of the investigation, LPA interviewed staff and resident as well as reviewed and obtained pertinent documentation such as text messages. Regarding the allegation that staff did not follow proper eviction procedures, the investigation revealed the following: Resident 1 (R1) moved out of the facility on 02/24/2024 with the resident's family member who is also the durable power of attorney (DPOA). DPOA provided a 30 day notice to the facility via text message but moved the resident out same day. Interview with resident indicated the resident is happy and satisfied with the move out of facility. Administrator as well as witness confirm resident was not evicted out of the facility and moved out voluntarily. Based on record review and interviews conducted, the allegation is deemed unfounded, meaning the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report was emailed to Administrator.