Complaint Investigation Report

Resident did not return to facility after hospitalization. Four out of four staff indicate the resident had a history of losing keys as the resident would leave the facility for weeks at a time. The resident's keys were replaced timely per all staff interviewed and LPA observed the key making machine on-site at the facility as well as all the master keys to be utilized. Facility provides activities to residents and LPA observed residents participating in activities on multiple occasions. Activities are provided in the way of bingo, music therapy and cooking classes and three out of three residents interviewed confirmed activities. Four out of four staff interviewed stated that resident would leave the facility for weeks at a time or would leave in the morning to hang out outside the local 7-11. Staff would not deny the resident to leave facility. Physician report dated 02/23/2023 indicated resident was allowed to leave the facility unassisted. Preplacement appraisal as well as appraisal needs and services indicate resident leaves facility daily. Based on record review and interviews conducted, the allegations are deemed unfounded, meaning the allegations were false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report was emailed to Administrator.