Complaint Investigation Report

the notification was not received timely for a caregiver to respond. Two residents who utilize the pull cord confirmed up to an hour delay in response when activating the pull cord. Nine out of nine residents interviewed confirmed a lack of activities in the facility as well as no outings in the community. LPA observed residents conducting their own game of bingo without any assistance from staff. Staff interviewed confirmed no activities in the morning, only in the afternoon which consists of bingo. Three out of four residents who receive shower assistance stated missing showers and Administrator indicated an issue with having enough female caregivers to shower female residents. Facility provided a shower schedule to LPA and two residents who receive shower assistance are not on the schedule. The preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. An exit interview was conducted and a copy of this report was provided to facility administrator via email along with appeal rights.