Complaint Investigation Report

has improved, and they have no issues. Staff interviewed said there were no problems with mail. The mail is at the front desk and only staff have access to the mail. They file the mail by room number and the residents’ mail are locked and secure. ED Espinal said only Memory Care does not receive their mail. She stated packages are given to the residents at the end of the day and they never deny any residents mail service. It is the responsibility of the residents to ask and get their mail.

Therefore, based on LPA Tea's observations and interviews conducted and records reviewed the allegation staff did not provide mail to resident in care has been determined to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

No deficiencies cited at this time and an exit interview was conducted with Executive Director Alma Espinal. A copy of the report was provided to the facility.